The delay between purchasing and receiving items varies among games. Sometimes it can take a while for a game to fulfill a purchase, especially if there is heavy usage that day.


Next steps:

  • Please check your game account again. If you have still not received what you bought, verify that your purchase completed successfully.
  • If you received an email from Rixty titled "Rixty Purchase Notification," or you see the purchase in the Transaction History section of our website, then your transaction was successful.
  • If not, then your purchase did not complete successfully. Please return to the game and try again.


If your purchase completed successfully, contact your game’s helpdesk and show them the Transaction ID in the email from Rixty. The existence of a Transaction ID means the purchase was completed and confirmed by the game, so they will have a record of your order, and they will be able to grant your items.


Unfortunately we cannot deliver missing items to you. Only a game can place items into its users’ accounts.

  • Rixty came up with a nifty solution: an anti-credit card  New York Magazine
  • Rixty solves the credit problem for virtual goods.  AdvertisingAge
  • Rixty is an excellent payment option for the unbanked  TechCrunch
  • Rixty today has numerous ways to use cash for online purchases  The New York Times
  • Reducing friction to payments is turning into a large opportunity... Rixty allows consumers to buy prepaid cards with cash to be redeemed for game credits online.  All Things Digital